Hutt City Libraries

We used a co-design methodology to help the Hutt City Libraries team of 82 co-create the library’s strategic plan and a unique set of organisational personas. The workshops engaged all staff and the general public to gather authentic insights into what a future Hutt Libraries experience might be like.

This project also included coaching staff in co-design methods and techniques such as empathy conversations with members of the public out on the streets of Lower Hutt. This process equipped Library staff with the tools they need to carry co-design into their own daily practices.